Terms & Conditions

1.Introduction and definitions

In these Terms, the Company, we, us and our mean NextGen Gym Limited, including its subsidiary companies trading as Generation Fitness, which provides the Club and its facilities for the benefit of its Members. The Club means NextGen Gym, 6th Floor, NextGen Mall, Mombasa Road, Nairobi. A Member is a person who holds a current Club membership, and a guest is a person visiting the Club with a Member. Rules means the membership terms in Part A.

It is a condition of membership that Members pay the fees described in section 2 and agree to be bound by these Rules. The Rules are designed for the mutual enjoyment of Members and their guests, and they are enforced for the good of all Members.

No Member or guest will be treated differently on the basis of race, colour, nationality, gender, marital or civil status, age, disability, religion or belief.

2.Membership and fees

1. Members must be at least 14 years of age. Members aged 11, 12 and 13 must be accompanied by a parent or guardian who is also a Member.
2. Membership fees are payable in advance. You may choose a monthly, quarterly, six-month or annual package, and the full amount must be paid before the membership start date.
3. When you join, you will be asked to choose the exact date on which your membership should start. Your membership starts automatically on that date.
4. If you want to change your start date, you must tell us in writing before the membership starts. Start dates cannot be backdated once a membership is running.
5. You must keep your contact details up to date with us. Communications are treated as received on the date marked on them or, for email, on the date sent.
6. Membership fees are reviewed every year. We will give you at least one full calendar month’s notice of any change by email or another suitable channel.
7. We may refuse a membership application at our discretion.
8. Memberships are personal and cannot be transferred unless we agree in writing. Where we agree to a transfer to another person, a transfer fee is payable and the membership profile will be updated to the new member.
9. If fees or charges are not paid when due, we may temporarily refuse access to the Club until the full amount has been paid.
10. To re-join after a membership has been paused or ended, a new membership agreement must be completed and the current fee may be charged.

3.Joining online

You can buy a membership on our Membership page. Online sign-up and payments are handled through our membership management system (GymMaster) and our payment providers. When you join online:

• the plan, price and start date shown at checkout are the ones that apply to your purchase;
• you must give accurate personal details, because we use them to set up your membership, activate your access and contact you in an emergency;
• you will receive a confirmation once payment is complete, and you will need to visit reception to register your fingerprint or face for entry (see section 4);
• these Terms apply in the same way as if you had joined at reception.

4.Club access

1. The Club uses a fingerprint and/or facial recognition system. Members must have their fingerprint or face scanned to activate their membership, and must use it to open the entrance gates at reception. Our Privacy Policy explains how this information is handled.
2. Jumping the turnstile, or opening the gates for other members or guests, is a breach of entry. It may lead to expulsion or a charge equal to the day-pass rate.

5.Guests

1. Members may bring guests on payment of a day pass (single-entry pass), paid in advance or on arrival. One guest visit counts as one entry to the Club.
2. Guests must be accompanied by their Member for the whole visit.
3. Guests must register at reception and sign the guest disclaimer form.
4. A Member may bring up to 5 guests per visit, unless other arrangements have been agreed in advance.
5. Guests must be at least 15 years of age.
6. Members are responsible for making sure their guests know and follow these Rules.
7. We may refuse entry to any guest without giving a reason.

6.Use of facilities and services

Opening hours and classes

1. Opening hours are set by the Company and may change without prior notice.
2. We may close all or part of the Club at any time, without notice, for repairs, alterations, redecoration, events, Club programmes or certain public holidays.
3. Please arrive for classes 10 minutes before the start time. An instructor may refuse entry to anyone who arrives after the class has started, and may ask a Member to leave a class if their own or anyone else’s safety or enjoyment is at risk.
4. We make every effort to keep the class schedule accurate, but we may cancel or reschedule classes at short notice. The programme may change during public holidays.
5. We may refuse entry to the Club at our absolute discretion.

Personal training

1. Only Club staff or approved third parties may provide personal training in the Club.
2. Fitness assessments and personal training sessions must be booked in advance.
3. Private personal training is paid for at reception. Paying trainers directly is not allowed.

Dress code and hygiene

1. Suitable gym clothing, as decided by the Company, must be worn. Going topless in the fitness areas or studios is not allowed.
2. Clean, suitable footwear must be worn at all times in the fitness areas.
3. Suitable attire must be worn in the steam room. Please shower before using the steam room. Shaving or exfoliating in the steam room is not allowed.
4. Leave workout areas clean and tidy. Wipe equipment down after use and return it to its rack or storage area.

Food, drink and prohibited items

1. Only water or energy drinks may be taken into the fitness areas. Food and drinks from WellFit Café should be enjoyed in the café.
2. For safety, glass containers are not allowed in the fitness areas or changing rooms.
3. Smoking is not allowed anywhere in the Club.
4. Alcohol and recreational drugs of any kind may not be brought into the Club. Breaking this rule will lead to immediate removal from the Club and may lead to termination of membership.
5. Members and guests may not use the Club while under the influence of alcohol or drugs. Anyone who does will be removed from the Club immediately.
6. Pets are not allowed in the Club.

Phones, photos and filming

1. Mobile phones may be used for calls anywhere in the Club, as long as this is discreet and does not disturb others.
2. Photos and videos may be taken with a mobile phone on the gym floor only, with the permission of the members around you, without a tripod, and with no other members in shot. Professional photography or video equipment is not allowed.
3. Photography and filming are strictly prohibited in the changing rooms and steam room areas.

Behaviour and Club property

1. Please be considerate of others. Loud or abusive language will not be tolerated.
2. Club property, including lockers and toiletries, is provided as a courtesy for use while you are in the Club. Removing Club property may lead to termination of membership and legal action.

7.Lockers

1. Lockers are available to Members and their guests while they are inside the Club.
2. All bags must be kept in lockers and may not be taken into the fitness areas.
3. Please empty your locker at the end of each visit. Items left overnight will be removed.
4. We may open lockers without the Member’s permission or presence. Contents of lockers that have not been emptied will be taken to the lost and found room.
5. Items cleared from lockers or left on the premises are kept for 10 to 15 days. Unclaimed items are then donated to charity.

8.Liability

1. Neither the Club nor the Company accepts liability for loss of, or damage to, personal property brought into the Club by Members or guests.
2. All activities are undertaken at the Member’s or guest’s own risk.
3. Neither the Club, the Company nor their employees or agents will be liable for personal injury suffered by Members or guests on the Club’s premises, except where it is shown that the injury was caused by the wilful act, neglect or default of the Company, the Club, or any of their employees or agents.
4. If you have an accident or are injured at the Club, you must report it, and how it happened, to the Manager on duty immediately.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Kenyan law.

9.Your health and safety

1. Members and guests confirm that they are in good physical condition and able to take part in physical exercise. Use of the Club is at your own risk and subject to your own medical advice.
2. Do not use the Club if you have an infectious or contagious illness, or a physical ailment that makes exercise unsafe.
3. Please familiarise yourself with the fire exits and emergency routes. Staff are not required to search the building during an evacuation, so everyone must follow the evacuation instructions. Lifts do not operate during an emergency evacuation.

10.Freezing your membership

1. Freeze requests are approved at the Club’s discretion.
2. At least seven days’ written notice is needed to freeze a membership. Freezes cannot be backdated, so you must request a freeze before your break begins.
3. Memberships may be frozen for a minimum of one month and a maximum of three months per calendar year, subject to approval.
4. One-month memberships cannot be frozen.
5. Members on maternity leave may freeze their membership for up to 12 months.
6. A freeze can only be processed once a resume date has been given.
7. While your membership is frozen, you may only enter the Club with a guest pass. Alternatively, you can end the freeze early or pay a freeze visit fee equal to the day-pass rate.

11.Cancellation, suspension and expulsion

1. All memberships are non-refundable.
2. Former members who wish to re-join will pay the rate available at the time.
3. The Club Manager, or a person they nominate, is in charge of the Club while on duty.
4. Members may be suspended or expelled immediately for conduct that, in the Company’s opinion, harms or is likely to harm the Club, its Members or staff, or for a serious or repeated breach of these Rules, including unpaid amounts owed to the Company.
5. An expelled Member loses all membership privileges and all rights against the Company.
6. Club management reserves the right of admission to the Club.

12.CCTV

CCTV cameras operate throughout the Club, except in the changing areas and the ladies’ section. Footage of any unlawful activity may be reviewed and used for possible legal action. See our Privacy Policy for more information.

13.About these service terms

Part B covers NextGen physiotherapy and orthopaedic care, nutrition services and body assessments, supplement sales and WellFit Café. These services are separate from gym membership. The membership Rules in Part A still apply while you are at the Club.

14.Bookings and payments

• Book through reception or another channel we have approved, such as our official WhatsApp numbers or online booking links on this website.
• Before you pay, we will explain the service, the price, what is included and any deposit. We will also explain cancellation deadlines, package expiry dates and any missed-appointment fee before you book.
• Pay only through our approved payment channels, and ask for a receipt.
• Please tell us as early as possible if you need to change an appointment. If we cancel a service you have paid for, we will offer you another suitable booking.

15.Physiotherapy and orthopaedic care

• A suitably qualified clinician will assess your needs and explain the proposed care, its risks, benefits, alternatives and cost before asking for your consent. You may ask questions, refuse treatment or stop it at any time, but you must still pay for care already provided.
• Please give accurate information about your health, medicines, allergies and previous treatment, and tell your clinician if your condition changes.
• Treatment results vary and cannot be guaranteed. We may refer you elsewhere if you need services we do not provide.
• Specialist consultations, tests and procedures are included only where we have confirmed them.
• Clinical consent is separate from accepting these Terms. For children, we check the parent or guardian’s authority and obtain the consent required by law.

Our centre is not an emergency department. In a medical emergency, call emergency services or go to the nearest hospital.

16.Nutrition and body assessments

• Our nutrition team gives advice within its professional role, based on your needs and the information you share. Please tell them about relevant medical conditions, medicines, allergies, pregnancy and dietary needs. We may recommend a medical review where needed.
• Body measurements, including 3D body scans, and nutrition estimates can vary. We do not promise any particular weight, fitness or health result.
• A free consultation covers only the services stated. Supplements, tests and special plans may cost extra.

17.Supplements

• Buying supplements is optional. It is never a condition of receiving nutrition advice.
• Supplements do not replace meals, medical advice or prescribed treatment. Check that a product is suitable for you with an appropriate clinician, especially if you take medicines or have a medical condition.
• Follow the product instructions and storage guidance.
• We will tell you about any financial interest we have in a product we recommend.
• Your legal rights for faulty, unsafe, expired or wrongly described products still apply.

18.WellFit Café

• Please check your order and the price before paying. Menu items, including daily specials, depend on availability. If an item you have paid for is unavailable, we will agree a replacement or a refund with you.
• Café purchases cost extra unless your package clearly includes them.
• Allergies: tell our staff about any allergies or dietary needs before you order, and they will confirm what can be accommodated. Food is prepared in shared areas, so please do not assume an item is free from allergens.
• Calories and other nutrition information are estimates. Ingredients and portions may vary. Meals and drinks do not guarantee any health or weight result.
• Follow any storage or reheating instructions provided.

19.Food orders, changes and refunds

• Where we offer WhatsApp orders, takeaway, delivery, meal plans or catering, we will confirm the price, arrangements and any extra conditions before you pay. Please give accurate contact and delivery details.
• Contact us promptly if you need to change or cancel an order. We will explain the options available, depending on whether preparation has started and any conditions we told you about before purchase.
• Report wrong, missing, unsafe or poorly described items so we can look into it and put things right.

20.Respectful conduct and confidentiality

• Treat staff and other customers with respect, and follow reasonable safety and hygiene instructions. We may refuse or pause a service where necessary for safety or because of serious misconduct. For clinical care, we will also follow our professional duties.
• Clinical and nutrition records are confidential. Only authorised people who need the information can access them.
• We will ask for your permission separately before using your photo or testimonial for publicity.
• Do not record other people without their permission.

21.Using our website

• We work to keep the information on this website accurate and up to date, including prices, opening hours, menus and the live class timetable. However, details can change and errors can happen. If anything on the website conflicts with what you agreed with us at the time of purchase, what you agreed takes priority.
• Our website links to services run by others, such as WhatsApp, Google Calendar booking pages, GymMaster, the WellFit Café website and our social media pages. Their own terms and privacy policies apply when you use them.
• The content of this website, including text, photos, videos and logos, belongs to NextGen Gym or is used with permission. Please do not copy or reuse it without our written consent.

22.Feedback and complaints

We welcome feedback. You can speak to any team member at the Club, use our feedback page, or email generalmanager@nextgengym.fitness or the relevant department manager. Please include the date of the visit or service and the details of the issue. Management will aim to respond within 48 hours.

Please raise urgent concerns about clinical care or food safety immediately.

23.Your privacy

Your personal information is kept confidential and handled in line with the Data Protection Act, 2019. Our Privacy Policy explains what we collect, why we collect it and your rights.

24.Changes to these terms

We may update these Terms from time to time. The latest version will always be published on this page with the date it was last updated. Where a change significantly affects you, we will tell you by email or another suitable channel. Changes will not take away rights you have already agreed with us or rights you have under the law.

25.Governing law

These Terms are governed by the laws of Kenya. Nothing in them removes your legal rights to cancellation, refunds or other remedies, or excuses us from our negligence or other legal responsibilities.